Rincón del Mar + Las Morenas

🏡 COMBINADA · RDM + LAS MORENAS · HOUSE RULES

PLEASE READ BEFORE BOOKING

You are booking BOTH linked villas — capacity up to 60 people. Simply put: treat our home as your own. Respect for staff, neighbors and other guests. These rules are short and we enforce them. Accepting them is part of your booking — Airbnb's policies are clear and I use them, even when uncomfortable.

📋 CAPACITY AND GUESTS
Airbnb allows 32 guests in its system (Airbnb price and listing page calculated for 32). Real capacity up to 60 people — we charge $300 MXN/night per additional guest over 32, up to a total of 60. Ask for a quote before booking. Applies to both villas combined. Unannounced guests or pets are at host discretion only: charge + possible cancellation. Non-overnight visitors: max 5/day with prior notice, no access to bedrooms or services.

👥 STAFF · ZERO TOLERANCE
Staff works 8 AM–6 PM (Chef Celene, cook, 2 attendants coordinating both villas). To extend, arrange directly with them. Respect for the team is non-negotiable: shouting, harassment, disrespect or filming without consent = immediate eviction without refund + report to Airbnb under Ground Rules. Conflicts: escalate to the host in writing — do not confront staff.

🌊 OPEN SEA · SERIOUS WARNING
Open Pacific, outside the bay. December–March: sea generally calm. April–November: unpredictable swell, ground swells with waves up to 5 meters — real risk. We have lost two guests in past years. We don't want a third. ALWAYS follow staff recommendations — if they say "don't go in," don't go in. For year-round safe swimming: two infinity pools.

🌀 WEATHER EVENTS AND CANCELLATION
Hurricane season: June–November (peak risk August–October). Rainy season: mid-May–September. Ground swell: any month. Free cancellation only if authorities issue mandatory evacuation. Storms, swell, power outages or heavy rain are NOT grounds for refund. US Travel Advisory for Guerrero: by booking you declare you know and accept the advisory. Cancellation for "extenuating circumstance" related to the advisory does NOT apply.

🐾 PETS · STRICT LIMITS
Max 2 pets per booking (total, not per villa), $300 MXN per pet per stay. We have had three biting incidents and once guests arrived with 5 unannounced puppies (8 dogs total) — not happening again. Firm rules:
— Notify at booking. Unannounced pets: cancellation or extra charge at discretion.
— NOT in the pools, NOT on sofas, NOT on beds, NOT on towels/sheets. Violation = $500 MXN sanitation fee.
— Pets are NOT left alone inside bedrooms.
— Clean up after them.
— If they show aggression toward people, other animals or children: leashed or confined in a covered space for the ENTIRE stay. No exceptions.
— Owner is 100% liable for bites, attacks or damage. No debate.

💰 DAMAGE AND AIRCOVER
Damage is documented with timestamped photos by Alex, Karina or staff when detected. Any damage or missing items in either villa — glassware, fixtures, infrastructure, equipment or furniture — is billed at host discretion via AirCover (Resolution Center, 14 days post-checkout). Sheets or towels with vomit, urine, feces, permanent stains, pet hair or dyes: you pay replacement cost and take the soiled items with you. Violating these rules may void your AirCover coverage and result in a direct charge. Unresolved major damage: report to Airbnb + possible account suspension.

🥃 GLASS NEAR THE POOL
Glass is prohibited on the terraces, in the pools and on the beach. A break in either pool requires a full water change and deep cleaning: $2,000 MXN charge per affected pool.

🪑 FURNITURE AND SPEAKERS
Do not move mattresses, sofas, chairs, loungers or tables out of their assigned spots — especially between villas or to the beach. We have plastic chairs you're welcome to take to the beach. House speakers stay in the house — not on the beach or the street. Hammocks and palapas: return them where you found them.

🎵 MUSIC AND NOISE
With 60 people, respect for neighbors is CRITICAL. Moderate volume always. After 10 PM: no amplified music, no DJ, no outdoor speakers. Exception: formal events with prior WRITTEN host agreement and full compliance with agreed-upon hours.

❄️ AIR CONDITIONING
Your AC works like a refrigerator: a fixed-speed compressor. Dropping it to 16°C does NOT cool faster — it just doubles your power use and can make you sick. The range is limited to 23–27°C; set cooling and fan to auto. Turn it off when you leave the room — staff will turn it off if you forget.

🚭 PROHIBITED
Smoking inside bedrooms and enclosed areas (terraces OK). Smoke odor is documentable damage under AirCover 2026 policy: professional cleaning charge + Airbnb report. Illegal drugs: immediate eviction without refund + report to authorities. Commercial shoots (fashion, music video, film, ads) or drone filming without authorization: cancellation + charge.

🎉 EVENTS AND PARTIES
Combinada is often booked for events — but EVERYTHING requires prior WRITTEN agreement + separate quote. Birthdays, quinceañeras, weddings, bachelor/ette parties, corporate events: tell us at booking. External catering, professional DJ, decor or outside staff: only with prior host authorization. Unauthorized parties or events without written agreement: immediate cancellation + damage charge + Airbnb report.

🍽️ KITCHEN AND SERVICES
Chef and cook included during operating hours (both villas share the team). If you choose NOT to use the staff kitchen, you are responsible for leaving the kitchens, ovens, refrigerators, pots, plates, glasses, silverware and utensils clean and undamaged. Paid optional services:
— Grocery shopping: 5% over cost + $450 MXN minimum
— Extra night staff: cook $500 MXN (3 PM–10 PM), server/bartender $650 MXN (5 PM–12 AM). 1 week prior notice required.
— Events and special meals: prior written agreement.
— Recommended transport providers: pay them directly. We are not a travel agency. Damage or complaints with third parties: resolve with the provider.

🧹 CLEANING
Common areas in both villas: daily cleaning. Bedroom trash: daily. Beds: made at check-in, not daily. Towels: changed every 3 days. Sheets: changed every 4 days. Stays of 7+ nights: weekly sheet change.

🔌 POWER AND UTILITIES
We're in Pie de la Cuesta, a coastal area. CFE supplies electricity with frequent outages — beyond our control. Average: 1–3 outages/week in high season, typically 15 min–2 hours. We have emergency lighting in common areas; closed refrigerators keep food safe up to 12 hours. Water and wifi may be affected during prolonged outages. Power outages are NOT grounds for refund or AirCover claim. Booking Pie de la Cuesta means accepting local utility reality.

📶 INTERNET
Residential Starlink in both villas — good for video calls, social media and standard streaming. During CFE outages internet drops too. If your work requires guaranteed 24/7 professional connection, this is NOT the right property.

🏖️ BEACH AND SHADE
Private palapa on the beach (RdM side) with loungers — no need to bring extra umbrellas for that area. Umbrellas for sale: $500 MXN (fragile in wind, no guarantee).

🌴 PALMS AND COCONUTS · WARNING
The property has 15 palm trees across both villas. Coconuts fall without warning — day, night, with or without wind. For your safety:
— DO NOT stand, sit, sleep, park vehicles or leave valuables under palm trees.
— DO NOT climb, shake, hit or try to bring coconuts down.
— DO NOT let children play under or near palm trees.
As owners we maintain the palms within reasonable practices, but falling coconuts are an unpredictable natural event. We are NOT liable for damage, injury or loss caused by coconuts or objects falling from palm trees. By booking you accept this warning and assume the risk.

👶 CHILDREN
Properties suitable for children with active supervision. Pools without fencing, beach with variable surf, stairs without child rails: adults are 100% responsible. We have a high chair and crib available — request at booking. Babysitter: separate quote. Children over 2 count toward total capacity and pay full rate.

🚙 PARKING
Gated parking for 4 vehicles total across both villas. Safe area and wide streets — additional vehicles can park outside without issue. We accept passenger vans with prior notice. We are not liable for vehicle damage from wind, branches or third parties.

🔒 SECURITY
Safe available for valuables — use it. Alarm system and CCTV cameras at entrances of both villas (locations shown by the manager, not in private areas or bedrooms). We are not liable for lost objects.

🏥 HEALTH AND EMERGENCIES
Medical clinic, lab and pharmacy 15 minutes away. Private hospital in Acapulco center: 30–45 minutes. Staff are not medically trained — in emergency we call 911. Basic first-aid kit available. Specific medication: bring your own. Food allergies: notify the chef AT BOOKING.

🕐 CHECK-IN AND CHECKOUT
Check-in 3 PM. Checkout 11 AM SHARP. New guests almost always arrive the same day — cleaning two villas is even more time-critical. There is NO "late checkout without prior agreement": if you don't vacate on time without prior arrangement, we report to Airbnb to have you leave immediately + $2,000 MXN/hour charge. Late checkout arranged in advance: free if real availability exists, $300 MXN/hour if cleaning was already scheduled. Early check-in: subject to availability + charge per case.

💬 COMMUNICATION DURING YOUR STAY
Any issue: notify us IN WRITING via Airbnb message DURING your stay, not after. Most issues resolve quickly when communicated in time. Post-checkout complaints without prior notice during the stay: hard to resolve via Airbnb. Response time: 4 hours during operating hours (8 AM–8 PM); emergencies 24/7.

✍️ ACCEPTANCE
By confirming your booking on Airbnb you accept these House Rules, the cancellation policy visible on your reservation, the weather and Travel Advisory disclaimer, the AirCover damage policy, and the published costs of optional services. Airbnb support is available 24/7 for mediation.

Enjoy your stay.

— Alexander 🌅
· rincondelmar
· club